— Food Products
PASTA
BISCUITS
CEREALS
BARS
The Food Products Business Unit is dedicated to the production and marketing of products intended for the end consumer, namely pasta, breakfast cereals, flour for culinary uses, biscuits and cereal bars.
This business unit produces and sells brands such as Milaneza, Nacional, Del Mondo, and Amiga.
Create value by increasingly satisfying customers
Customer Service is oriented towards creating value for our Customers, through a level of service of excellence, ensuring all activities necessary to process and monitor orders, controlling inefficiencies and reverse logistics, monitoring the entire delivery cycle , thus guaranteeing the satisfaction of our Customers.
Customer Service develops collaborative planning with Customers, integrated into the management of the entire supply chain, promoting the agility of internal operations that allow us to respond with maximum effectiveness to the needs of our Customers.
CPA CUSTOMER SERVICE:
From 8 am to 6 pm, on weekdays.
Telephone: 220 103 100 (local call cost)
Mobile: 932340141 / 932342749 / 932340197
Email: Servicoaocliente-cpa@cerealis.pt
Consumer Support develops active interaction with our Consumers, ensuring service, guaranteeing the reliability of the information provided and the resolution of all complaints, thus promoting a high level of Consumer satisfaction.
— Flours
The Flours Business Unit is dedicated to the production and sale of wheat, rye, compound and mixed flours, destined for the industrial bakery, traditional bakery, pastry and restaurant markets.
In this Business Unit, we put passion into the production of our flours, combining the wisdom of several generations of millers with the most innovative technology in the milling of carefully selected cereals, offering a wide portfolio of flours for professionals looking for quality, consistency, innovation, safety food and service close and efficient.
This business unit produces and sells brands such as the renowned Nacional, BIG and the most recent addition – Napolitana.
For Cerealis Moagens, quality goes beyond the production and marketing of products. At all times, the company seeks to reinforce its presence in the market, following the most important events in the bakery and pastry sector, following a universe of innovations in raw materials and production and sales technology relevant to the sector.
With the aim of always being ahead in an increasingly demanding and competitive sector, Cerealis Moagens also offers training on its products, with the help of highly qualified bakery technicians, thus ensuring that its customers obtain an excellent final result in the development of its products.
At the Cerealis Technical Center, located in the production center of Lisbon, equipped with modern equipment for the bakery and pastry areas, as well as for the use of cold production techniques, we host training and monitoring programs aimed at our employees, customers and suppliers.
Create value by increasingly satisfying customers
Since its foundation, Cerealis Moagens has produced and sold a wide variety of products, seeking to create value for its partners. Everything to satisfy its customers even more and better, with quality brands and products, accompanied by a Customer Service that aims to be excellent. Through a permanent service in the commercial area, it is possible to ensure compliance with all activities related to order management, focusing all of its resources on customer satisfaction. In this way, the creation of value throughout the supply network is enhanced, resulting in greater proximity between the company and customers. Cerealis guarantees the satisfaction of each customer’s orders, supporting them in after-sales, always putting their satisfaction first. Made up of a diverse and highly qualified team, Cerealis Moagens Customer Service assumes the following tasks:
1. Order Management – receipt and guarantee of satisfaction of orders on the agreed date and period;
2. Distribution control – monitoring deliveries and contacting Customers whenever it is necessary to convey information;
3. Post-Sales Operational Support – reception and monitoring of any and all requests, from complaints to requests for information;
4.
Responsabilidade pela implementação de processos de melhoria contínua
CM CUSTOMER SERVICE:
From 8 am to 6 pm, on weekdays.
Telephone: 808 108 000 (local call cost)
WhatsApp: +351 932 320 068 / +351 932 320 076
E-mail: suportecomercialcm@cerealis.pt
